Swanlimo – Privacy and Cookies Policy

This Privacy Policy explains how Swanlimo collects, uses, and protects your personal information when you visit our website or use our mobile applications. We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA).

By using our website or mobile app, you agree to this policy and the way we handle your personal data.

Controller: Swanlimo.com
Email: info@swanlimo.com
Name: Swanlimo

Your privacy is important to us. Swanlimo uses secure systems and encryption to protect your personal information from unauthorized access, loss, or misuse. We regularly update our security measures to meet current industry standards.

When you use our services or make a booking, we may collect the following types of information:

• Personal details: Name, phone number, and email address
• Service details: Pickup and drop-off locations, date, time, and travel preferences
• Payment information: Payment method and billing details (processed securely)
• Technical information: Device type, browser, and IP address (used for security and analytics)

We only collect data that is necessary to deliver, improve, and support our transportation services.

We use the information we collect to:

• Process and confirm bookings
• Communicate with you about rides and updates
• Provide customer support and respond to inquiries
• Improve our website, mobile app, and overall customer experience
• Ensure secure transactions and prevent fraud
• Send marketing emails or newsletters (only with your consent)

You can opt out of promotional communications at any time by clicking “unsubscribe” or contacting us directly.

No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes

We use secure payment systems to protect your financial data. All payments are processed using trusted third-party providers who comply with strict security standards (such as PCI-DSS).

We monitor transactions to prevent fraud and unauthorized use of your account.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyze site traffic, and show relevant content or ads. You can manage or disable cookies at any time through your browser settings. However, disabling cookies may affect certain website features.

Cookies We May Use Include:

• Limo Anywhere – for booking and reservation
• Google Analytics – to understand how visitors use our site and improve usability
• Google Ads, Facebook, and LinkedIn – to display personalized ads and measure performance
• Hotjar and Mixpanel – to analyze visitor behavior and enhance user experience
• Google reCAPTCHA – to protect our site from spam and automated abuse
• Mailchimp – to manage and track newsletters or email campaigns

For more details, please review our Cookies Policy.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about the personal information we collect, use, or share.
• Right to Delete: Request deletion of your personal data, subject to legal or operational needs.
• Right to Opt Out: Opt out of the sale or sharing of personal information (note: Swanlimo does not sell personal data).
• Right to Non-Discrimination: You will not be treated differently for exercising your privacy rights.

To make a request, contact us at info@swanlimo.com. We will verify your identity before processing any request.

We keep your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once the information is no longer required, it will be securely deleted or anonymized.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from minors. If we learn that we have received such data, it will be deleted immediately.

We may update this Privacy and Cookies Policy from time to time to reflect new practices, technologies, or legal requirements. The latest version will always be posted on our website. Please review it regularly to stay informed.

If you have any questions, privacy concerns, or requests related to your personal data, please contact us:

• Email: info@swanlimo.com
• Phone: 855-419-8751
• Website: www.swanlimo.com